Pronto Tax School Support
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Frequently Asked Questions for Customers
FAQ for Customers
I completed all the exams but it's still not giving me 100%, what do I do?
My IRS hours are not showing on my account.
How do I get my Certificate of Completion?
How do I use the course system?
What is your phone number / email address?
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FAQ in Spanish
Basic Income Tax Course FAQ
When are my 60 hours reported?
What do I do once I'm done with my 60 hour course?
How Do I Get an Electronic Filing Identification Number (EFIN)?
What makes Pronto Tax School 60 Hour CTEC Course Different?
How Many Videos Are Included in 60 Hour Course?
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20 Hour CTEC Course FAQ
When are the 20 hours reported?
Do I have to report my 20 hours to CTEC?
How do I buy the 20 hour CTEC course?
Where is the Consent to Circular 230 Requirements as shown on the Next Step videos?
When will the 20 hour course be available?
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How do I change the language in my course?
Business Tax Verified FAQ
Pronto Mentorining Program
Do I sign an agreement to get into the Pronto Mentoring Program?
Where can I find software training?
I have not received my software log in
Internal Team Training
Working Deals in FreshSales Best Practices
How to Take a Bulk Order (5 or More Courses)
Deals- how to enter in Freshsales
How To Take a Manual Order with a Recurring Payment (Forever Edition)
How to Pull List of People Who've Bought a Particular Course
How to give discount or free course
How to Ship Hard Copy Textbook
How to answer questions about other tax software being cheaper.
How to Set Up EA Test Preparation Course
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Setting up Lambers Account
Help Desk Software