Pronto Tax School Support
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Frequently Asked Questions for Customers
FAQ for Customers
I completed all the exams but it's still not giving me 100%, what do I do?
My IRS hours are not showing on my account.
How do I get my Certificate of Completion?
How do I use the course system?
What is your phone number / email address?
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Basic Income Tax Course FAQ
When are my 60 hours reported?
What do I do once I'm done with my 60 hour course?
How Do I Get an Electronic Filing Identification Number (EFIN)?
What makes Pronto Tax School 60 Hour CTEC Course Different?
How Many Videos Are Included in 60 Hour Course?
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20 Hour CTEC Course FAQ
When are the 20 hours reported?
Do I have to report my 20 hours to CTEC?
How do I buy the 20 hour CTEC course?
Where is the Consent to Circular 230 Requirements as shown on the Next Step videos?
When will the 20 hour course be available?
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How do I change the language in my course?
Pronto Mentorining Program
Do I sign an agreement to get into the Pronto Mentoring Program?
Where can I find software training?
I have not received my software log in
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