When a client requests a refund, it's easy to think the process is to simply click Refund in Stripe, but that's just part of a much larger process to ensure the customer is taken care of and will properly be setup in our systems across Stripe, Thinkific, FreshSales, and Mailchimp.


Barring any other product specific sales points, if the client is within 14-Days of purchase, and we have not reported hours on the course/product in question, they are eligible for a refund. 


The following video explains the process.




The major pitfall to avoid: