FAQ for Customers

Shows Members the answers to various common questions.

I completed all the exams but it's still not giving me 100%, what do I do?
Every item in the entire course must have check marks in order to be 100% complete.   Here is a video showing you how to resolve the issue of "I di...
Mon, 12 Aug, 2019 at 6:24 PM
My IRS hours are not showing on my account.
IRS hours usually take longer to show on your account.  They can take 3-5 days to show.  If you completed your course and its been over 5 working days, ...
Thu, 7 Jun, 2018 at 2:17 PM
How do I get my Certificate of Completion?
Here's a quick video showing you how to get your Certificate of Completion after you complete a course with Pronto Tax School: There are 3 wa...
Thu, 7 Jun, 2018 at 2:53 PM
How do I use the course system?
It's very easy! Our courses include a "How to use Course System" video in the first chapter of the course.  Simply login to your course a...
Mon, 1 Jul, 2019 at 5:33 PM
What is your phone number / email address?
Our Client Support Team can be reached at 310-422-1283 or support@prontotaxschool.com
Thu, 7 Jun, 2018 at 2:12 PM
How do I login to the website?
As of 2017, we have simplified our tax school courses onto one "main hub" website, ProntoTaxSchool.com. If you're a NEW customer looking ...
Thu, 7 Jun, 2018 at 3:12 PM
Reset my password.
Here are the instructions on how to reset your password:   1. Click on this link: https://courses.prontotaxschool.com/users/password/new 2. Enter yo...
Wed, 28 Aug, 2019 at 3:06 PM
I can't see the video.
Often, this issue is caused by a browser problem on the student's computer.  Here are some basic browser troubleshooting steps that are a great starti...
Thu, 7 Jun, 2018 at 2:31 PM
Can I see the answers for the questions I missed?
There are two types of questions inside our system: Review Questions and Exam Questions For Review Questions, we show the answer explanat...
Thu, 7 Jun, 2018 at 2:33 PM
How to find the answers in the PDF Textbook?
This video will help you step by step on how to look for the answers for the exam questions. Video----> How to Find Answers in PDF Textbook
Mon, 21 May, 2018 at 4:56 PM