FAQ for Customers

Shows Members the answers to various common questions.

Circular 230, when do I accept it?
Normally the IRS sends you an email when Circular 230 is ready for you to accept.  If you did not received an email from the IRS saying Circular 230 ready w...
Mon, 24 Jun, 2019 at 1:06 AM
The course is giving me 100% but not generating a certificate.
We had a glitch in our system and it was fixed on Sept 16, 2017.  The glitch was showing a green check mark next to the quiz even if it was not complete.  P...
Thu, 7 Jun, 2018 at 2:35 PM
How do I cancel a course or product I purchased to get a refund?
You can cancel your account within 14 days and receive a full refund. Send us a new ticket, email support@prontotaxschool.com, or give us a call at 31...
Wed, 29 May, 2019 at 6:06 PM
How do I print the PDF?
1. When you login and resume your course, click on the PDF that you would like to print.   2. On the bottom left corner of the PDF, you will find the op...
Wed, 13 Jun, 2018 at 11:12 AM
Which course do I need to take to be part of the AFSP (Annually Filing Season Program)?
The simplest way to explain it is that if you live in one of the States listed under the AFSP you will only need to take the 20 hour course we offer.  If yo...
Thu, 7 Jun, 2018 at 2:46 PM
How do I become part of the AFSP (Annual Filing Season Program)
Here is a video showing you some SIMPLE steps on how to become part of the AFSP (Annual Filing Season Program): Thanks!
Wed, 13 Jun, 2018 at 11:13 AM
What do I do if I'm not able to take the quiz?
Clearing your browser history will help allow you to continue your course. Here are the instructions for the different browsers Firefox https:/...
Wed, 13 Jun, 2018 at 11:20 AM
What do I do if my quiz freezes?
Clearing your browser history will help allow you to continue your course. Here are the instructions for the different browsers Firefox https://...
Wed, 13 Jun, 2018 at 11:20 AM
What do I do if I'm not able to mark my answer on the quiz?
Clearing your browser history will help allow you to continue your course. Here are the instructions for the different browsers Firefox https:/...
Wed, 13 Jun, 2018 at 11:21 AM
What do I do if the course is not allowing me to click complete?
Clearing your browser history will help allow you to continue your course. Here are the instructions for the different browsers Firefox https://...
Wed, 13 Jun, 2018 at 11:22 AM