FAQ for Customers

Shows Members the answers to various common questions.

I don't see Circular 230 on my IRS account for the AFSP
Circular 230 normally generates within 30 days from the day you registered with CTEC.   The steps for the process are as follows:  1. We first repor...
Wed, 13 Jun, 2018 at 11:24 AM
How Do I Apply a Coupon to My Course Purchase?
Our prices are designed so that you don't need coupons; we give everyone the best pricing up front. That being said, we do occasionally run special...
Mon, 13 Aug, 2018 at 6:14 PM
Links in Course Textbook Take Me to Other Websites
This is one tip that will really help you get the most out of our online system. Make sure to download the PDF of each chapter.  If you leave the textbo...
Wed, 13 Jun, 2018 at 11:28 AM
How Do I Complete the Course?
In order to finish a Pronto Tax School online tax course, you need to do one thing and one thing only: Make sure every item in your course has a green c...
Mon, 1 Jul, 2019 at 5:33 PM
Do you sell my information to other companies?
We never sell any client information to other companies.  We occasionally engage in joint marketing to bring additional offers to our clients from outside c...
Thu, 7 Jun, 2018 at 2:07 PM
When is tax software for this year available?
The actual new software comes out around late November, early December.  This is true of all tax software programs due to the programming of all the late yea...
Wed, 13 Jun, 2018 at 9:03 AM
How to Update Credit Card on File
You can update the credit card on file with Pronto Tax School by following these steps: Log into your account at courses.prontotaxschool.com Go to "...
Sat, 30 Jun, 2018 at 8:23 AM
How Do I Know If My Course Is an Automatically Renewing Membership?
In order to provide Pronto Tax School Members with the best tax training at the best prices, some of our courses automaticaally renew, as an ongoing Members...
Sat, 6 Jul, 2019 at 2:33 PM
Where do I find the IRS and CTEC Course & Provider Numbers?
Pronto Tax School's IRS and CTEC Course and Provider Numbers can be found on the front page of your course when you download the entire course as a PDF...
Mon, 9 Jul, 2018 at 4:38 PM
Can I find out which questions I answered incorrectly?
There are two types of questions, Review and Exam. The Review Questions will both show you that you answered incorrectly and give you the right answer. ...
Wed, 1 Aug, 2018 at 1:30 PM