FAQ for Customers

Shows Members the answers to various common questions.

Can we use the one email for two or more people
No, you can not use one email for several accounts.  Each student has to have their own email to create an account.
Thu, 15 Aug, 2019 at 9:05 PM
I can't find my account
You might have registered with a different email than the one you are trying to log in.   We have several students that created more than one account un...
Thu, 15 Aug, 2019 at 9:10 PM
I have more than two accounts can my accounts be merged?
No your accounts can not be merged.  You would have to email us suppor@prontotaxschool.com or call us at 310-422-1283 to let us know which account you would...
Fri, 23 Aug, 2019 at 10:28 AM
Can I get a discount on my course?
Normally you would have to purchased in bulk, 5 or more courses to get 10% off the entire purchase. Once in while we have a sale on some courses.  We no...
Fri, 23 Aug, 2019 at 10:31 AM
My invoice was canceled
If you invoice was canceled please send us a screen shot of your canceled invoice.   We will then be able to look further into it. Sometimes the system ...
Wed, 28 Aug, 2019 at 2:51 PM
I did not get my log in email for my course.
If you already know your log in you can go to the link below https://courses.prontotaxschool.com/users/sign_in Your username is your email and you can ...
Wed, 28 Aug, 2019 at 2:59 PM